Your information, in plain words

What we collect

• If you send the “Talk to us” form: your name, your restaurant’s name, your phone number and the best time to reach you. We also note which page you sent it from, how you found us (for example, the QR code on our card) and the country your connection came from.
• If you use the order receipt calculator: your numbers stay on your screen. Anything you type there, like your name or your restaurant’s name, only reaches us if you choose to send it on WhatsApp or copy it to us yourself.
• If you message, call or email us: we receive what you send, through WhatsApp, your phone company or email.
• When you browse: we measure visits without identifying you. See the next section.

How we measure visits

We use a service called PostHog to count visits and see which parts of the site are used, such as opening the calculator, moving a slider or tapping a contact button. It records the page, the link you came from, your device type, your approximate location (city and country) and the calculator numbers you chose if you tap a send button.

It doesn’t use cookies, it forgets you when you close the browser tab, and it doesn’t record your screen or what you type into the form.

How we use it

Only to get back to you about Tandem and to make this website better. We don’t sell your information, we don’t share it for advertising, and we won’t add you to a mailing list without asking.

Where it’s kept

We use a few trusted service providers to host this website, store form messages, run our email and measure visits. They handle your information only on our behalf.

Some of this information is stored outside Canada, mainly in the United States, where it is protected by these companies’ security but may be subject to the laws of that country.

How long we keep it

We keep your contact details while we’re talking with you about Tandem. If you ask us to delete them, we will.

Your choices

You can ask to see, correct or delete the information we hold about you. Email hello@tandemtable.com or call or text +1 416-459-1412. We’ll reply within 30 days.

If you’re not happy with our answer, you can contact the Office of the Privacy Commissioner of Canada.

Changes

If we change how we handle information, we’ll update this page and the date at the top.